письмо на почту пришло 2 дня назад а потом начался счетчик времени
Посьмо: Dear Natali Rakhmanina,
Thank you for contacting AliExpress.
Regarding your order<69964700876370>, I am sorry that you didn't get an adequate solution from the seller. We checked the information and supportive evidence you provided for this dispute, your claim is accepted.
For this dispute, Aliexpress can provide you the following solution:
If you have already settled the dispute with seller, please inform us so that we can follow this dispute based on the settlement; If the seller provides valid counter evidence as response, we might update options you could choose.
Thank you in advance for your understanding and great cooperation.