Обострила спор на товар, который не пришел в срок. Срок заканчивался 2 декабря. Администрация прислала такой ответ:
Thank you for contacting Aliexpress. I am sorry to hear that you haven't
According to the shipping information, the package has been shipped out by the
and it iscurrently in transit. Your
protection won’t end until the dispute is closed. As the tracking information may not be up
d on time, please wait inpatience and confirm with us whether you have
the goods by 2015-12-07. We kindly suggest you need positively ne
iate with your
regarding this dispute.
If you have
the goods in good condition, please cancel this claim and confirm order
. If we don't
any feedback about the product problems after the goods are
, we will release the payment to your
based on the
PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the
and the Supplier.
Your understanding and cooperation will be appreciated.
AliExpress Case Management Team
Please note that when you cancel the claim, we will assume you agree to release the payment to the
Что от меня хотят? Что мне ответить? Если я ничего не отвечу, то проиграю спор?